Artigos e Pesquisas

Good Leaders Aren’t Afraid to Be Nice

Good Leaders Aren’t Afraid to Be Nice

Publicado na HBR, em 08/04/2015.

It only took me about three seconds to decide what to wear on the first day in my new gig as strategy director at Genuine Interactive, a digital marketing agency (jeans and a wrinkled linen shirt, duh). Deciding what books to take was a bit trickier.

In the end, I decided to bring only one: The Power of Nice: How to Conquer the Business World with Kindness by Linda Kaplan Thaler and Robin Koval. Sure, the niceness principles in Chapter 1 are great, but what’s most intriguing about the book — especially for a strategy leader — is Chapter 8: Shut Up and Listen.

As strategists (and colleagues, and partners, and friends, and family members) we are often so eager to share what we think are dazzling insights that we cut things short and miss what’s important about a given interaction or relationship.

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